escanav web store FAQ section

PC runs slow after installing eScan anti-virus : Generally after any Anti-Virus installation, there will be a minor difference in the systems performance, since the Anti-Virus keeps scanning in the background. But eScan has been designed to take minimum CPU and RAM utilization There could be various other possibilities /reasons also affecting the slow down of the systems performance. Please refer to the below general checklist for the same: 1) Minimum System requirements: Before installing eScan first make sure that the system on which you are going to install eScan meets the minimum hardware system requirements for eScan installation. Refer to the below links which shares the information on the same for the appropriate eScan editions: :Home & Small Office (SOHO) Solutions: eScan Internet Security Suite (ISS): http://escanav.com/english/content/products/escan_soho/escan_soho_iss.asp eScan Anti-Virus for Windows: http://escanav.com/english/content/products/escan_soho/escan_soho_av.asp :Small & Medium Business (SMB) Solutions: eScan Anti-Virus for SMB: http://escanav.com/english/content/products/smb/escan_smb_av.asp eScan Internet Security Suite for SMB: http://escanav.com/english/content/products/smb/escan_smb_iss.asp :Enterprise & Corporate Solutions: eScan Corporate: http://escanav.com/english/content/products/corp_enterprise/escan_corporate.asp 2) Presence of other anti-virus: Make sure that you have uninstalled existing anti-virus/anti-spyware (if installed any) before installing eScan as this may also affect to the systems performance and is always recommended to have only one anti-virus installed and running in a real-time basis to prevent the system from malwares and for the smooth functioning of the system. In the case of Windows Vista, Windows 7 and Windows 8 Operating Systems, Disable the real-time protetcion of "Windows Defender" as it is included and enabled by default in the said operating systems. Windows Defender is Microsoft's antispyware software which provides realtime security from spywares. 3) Older version of eScan: Always download and install the latest version of our products available on our web site www.escanav.com or www.escanav.com/wiki as it holds enhanced features and fixes to old bugs. 4) Startup programs: Many programs may launch on system startup through default settings when you install an application. These applications add up and they may be draining your system resources. To see what programs are currently running on start-up, in Windows XP or Vista click on Start, select Run, then type MSCONFIG and hit the Enter key. Select the Startup tab from the dialog box. Here you can deselect any items that are running (EXCEPT eScan applications) that you don't actually need when you first start your computer up. Select Apply after deselecting the startup applications and reboot the system to check for noticeable speed gain when it restarts again. Advice: If you don't know what something listed in your Startup program is or what program installed it you probably don't need it. Try removing those first and rebooting. 5) Presence of any malware: Once eScan is installed and updated till date, then perform a full scan of the entire system (including all local drives and removable drives) to make sure that the system is free from malwares.

While performaing a manual scan or on system startup a message pops-up as below: "Internal Error!!! this could be because of incorrect system date setting or missing signature files or corrupt files. Please send MWAV.LOG file to [email protected]" The possible reasons for getting this "Internal Error" message may be either there are disk errors on that system or the virus definitions / updates of eScan are corrupt or may have not been downloaded properly. First, please make sure that there are no disk errors on your system. Refer to the below link which will assist you in executing /scheduling Windows CheckDisk tool both from Windows Graphical User Interface (GUI) mode and through Command Prompt: http://download1.mwti.net/wiki/index.php/Escan/english/eScan-FAQ131 Once the errors are fixed (if found any) then after restarting the pc try to download the updates of eScan again and then check if you are getting the same error message or not. If still, you find the same issue, then make sure that you have installed the latest eScan hotfix also which is available at the below link: http://escanav.com/hotfix Refer to the below link to get assistance in checking the eScan version installed on your computer. http://download1.mwti.net/wiki/index.php/Escan/english/eScan-FAQ120 Do restart the pc once after installing the latest eScan hotfix and then check whether the issue is resolved or not. If still, the issue is unresolved, then please provide the remote connection of that system to us by following the below mentioned procedure so that we can analyse the system and can assist you in resolving the said issue. To do this, right-click on the "eScan Protection Center" icon displayed on the task bar and then click on "eScan Remote Support". (OR) Click on the Windows "Start" button, then on "Programs" - "eScan for windows" - "eScan Remote Support". (OR) Goto C:\Program Files\Common Files\MicroWorld\WGWIN folder and execute/run the file "tvqsapp.exe". Do join us on our "Live Online Support" by visiting www.escanav.com and Provide us the eScan Remote Support (ERS) ID and Password that is generated on your pc. We will then connect to your pc and will fix the said problem.